Question 1

What is Gallagher's Resource HelpDesk?

Accepted Answer

Gallagher's Resource HelpDesk is an AI-powered knowledge base software that transforms your support conversations into help center articles. It helps you organize, publish, and share your documentation efficiently.

Question 2

How does the AI-powered knowledge base work?

Accepted Answer

Our AI analyzes your support conversations and automatically suggests article drafts. You can review, edit, and publish them to your public help center with just a few clicks.

Question 3

Can I import existing conversations from other platforms?

Accepted Answer

Yes! We support importing conversations from popular platforms including Intercom, Zendesk, and more through our integrations. You can also manually add conversations or use our API.

Question 4

Is there a free trial available?

Accepted Answer

Yes, we offer a 14-day free trial with full access to all features. No credit card required to start. You can upgrade to a paid plan anytime during or after your trial.

Question 5

Can I customize my help center appearance?

Accepted Answer

Absolutely! You can customize colors, fonts, logos, and layout of your public help center. You can also use your own custom domain for a fully branded experience.